Delivery Information

 

New Zealand Delivery Standard Delivery – Via New Zealand Post: $7.50

This service covers all delivery addresses including rural delivery. Our standard delivery service currently provides parcel delivery within 5 working days from receipt of payment throughout New Zealand.

Priority Delivery – Via Fastway Couriers: $10

This service is not available for rural delivery addresses. Next day delivery to most other New Zealand destinations for orders with payment received before 12 noon on weekdays.

Delivery charges cover packaging, delivery and insurance.

International Delivery:

	Zone 1: Australia, Christmas Is, Coco Is	Zone 2: South Pacific	Zone 3: East Asia & North America	Zone 4: Europe
Delay	3- 6 days	10 - 15 days	10 - 15 days	10 - 15 days
Purchase up to $249.99	$30	$40	$45	$45
$250 up to $999.99	$40	$60	$80	$90

For any over $250 there is an insurance fee applicable. Please contact us for a full price including all shipping charges.

Zone 1: Australia, Christmas Islands, Coco Islands
Zone 2: Cook Islands, Fiji, Malaysia, Nuie, Norfolk Islands, Rarotonga, Solomon Islands, Tonga, Vanuatu, Western Samoa
Zone 3: Cambodia, Canada, China, Guam, Hong Kong, Indonesia, Japan, Korea, Papua New Guinea, Phillipines, Singapore, South Korea, Tahiti, Thailand, United States of America
Zone 4: England, France, Germany, Greece, Ireland, Italy, Scotland, Spain, Sweden, Switzerland, Wales

International Customers Please Note:

We are only able to supply to Zones 1 to 4 above. Unfortunately we are unable to ship to other countries.

 welovewool Guarantee:

welovewool is committed to providing quality products to our customers.

If for any reason you are not completely satisfied with any product, please return it to us in original condition within 30 days of receipt and we will replace it or refund your purchase price using the original payment method.

We personally inspect every garment before dispatch to ensure that the products you receive meet our high quality standards.

However if you do receive a product which is faulty, please don't hesitate to call us on 09 425 7990 to arrange a free return delivery and an exchange or refund.

Should a fault appear after a garment has been worn, it would be appreciated if you would launder it prior to returning it to us.

When sending a return to us please keep your postal tracking reference number.